jet9 Privacy Policy —
Your data, our responsibility

This Privacy Policy ("Policy") applies to all users of the jet9 platform. By using jet9's website and related services, you are considered to have accepted the terms described in this Policy. We place the highest importance on your privacy and are committed to protecting your information.

jet9 is an SSL-encrypted secure platform. Your personal information will never be unlawfully transferred to third parties. Please read this policy carefully, and if you have any questions, contact our support team.

When you register on the jet9 platform and use our services, we may collect the following types of information. The purpose of collection in each case is specific and limited to what is necessary.

1.1 Personal Identification Information

When you create an account on jet9, we collect:

• Full name (in Bengali or English)
• Date of birth — for age verification (for users aged 21 and above only)
• Mobile number — for account verification and communication
• Email address (where applicable)
• National ID card or passport number — for identity verification

1.2 Financial Information

To process deposit and withdrawal transactions, we collect:

• bKash, Nagad, Rocket, Upay or bank account details (only the required portions)
• Transaction history and amounts
• Account name and branch name for bank transfers

We never collect and never ask for your full bank or mobile banking PIN or password.

1.3 Technical Information

Information collected automatically to improve your service quality:

• IP address and device identification information
• Browser type and operating system
• Site access times and activity logs
• Cookies and session data (see Section 6 below for details)

jet9 uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

2.1 Account Management and Verification

• Confirming your identity and keeping your account secure
• Age verification — ensuring that accounts are not provided to users under 21
• Preventing multiple accounts
• Sending password recovery and security notifications

2.2 Financial Transaction Processing

• Processing deposit and withdrawal requests
• Identifying and preventing fraudulent transactions
• Preserving evidence for resolving financial disputes

2.3 Customer Service

• Responding to your inquiries and complaints
• Providing effective assistance via 24/7 live chat
• Resolving issues related to platform use

2.4 Platform Improvement

• Analyzing user experience to improve services
• Identifying and fixing security vulnerabilities
• Testing and launching new features

2.5 Promotional Communications (with consent)

If you have given consent to receive promotional messages, we may inform you about bonuses, offers, or important platform updates. You may withdraw this consent at any time.

jet9 never sells your personal information and does not unlawfully transfer it to third parties. However, sharing information may be necessary in certain limited situations:

3.1 Service Provider Partners

Only the minimum information necessary for service operations is shared with payment gateways, technology providers, and technical partners. These partners are contractually bound to comply with jet9's privacy standards.

3.2 Legal Obligations

If disclosure of information is required under applicable law in Bangladesh or by a court order, we will be obligated to comply. In such cases, we will always provide only the minimum information required.

3.3 Fraud Prevention

Information may be shared with relevant authorities when required to investigate cybercrime, money laundering, or fraudulent activity.

3.4 Business Restructuring

In the event of a business merger or transfer, user information may be transferred to new operators, but it will remain governed by the terms of this Policy.

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Important: Your information will not be transferred to third parties for any purpose other than those listed above.

jet9 has put in place both technical and organizational measures to protect your information. The key elements of our security framework are described below:

4.1 Encryption and Secure Communication

• All data transmissions are encrypted using SSL/TLS protocols
• Stored sensitive information (passwords, financial data) is kept in encrypted form
• The site always operates over HTTPS

4.2 Access Control

• Only authorized personnel can access user information
• Every access is logged and regularly reviewed
• Two-factor authentication (2FA) is mandatory for administrative access

4.3 Regular Audits

• Regular technical audits are conducted to identify security vulnerabilities
• Automated systems are in place to detect suspicious activity

4.4 Data Retention Period

How long your information is retained depends on the type and purpose of the data:

• While the account is active: all necessary information is retained
• After account closure: certain information is kept for a defined period as required by law
• Once the required period ends, information is securely deleted

As a jet9 user, you have the following rights over your own information. To exercise these rights, contact our support team.

5.1 Right to Know

You have the right to know what information we have collected about you. Upon request, a summary of your information will be provided within a specified timeframe.

5.2 Right to Correction

If there is any incorrect information in your account, you have the right to have it corrected. This can be done through account settings or via support.

5.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, information required to fulfill legal obligations may not be deletable before a specified period.

5.4 Right to Object to Processing

You have the right to object to your information being used for marketing or promotional purposes. Once you object, your information will no longer be used for that purpose.

5.5 Right to Data Portability

You have the right to receive the information you have provided in a commonly used, machine-readable format.

The jet9 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site. Without them, login sessions, security verification, and payment processing will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (language, timezone, etc.) so you do not have to reconfigure settings each time you log in.

6.3 Analytics Cookies

These cookies collect information to help us understand which parts of the site are being used and how much. This information is completely anonymous and is not personally identifiable.

6.4 Cookie Control

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

jet9 is a 21+ platform. It is strictly prohibited for anyone under the age of 21 to open an account or use the services.

• Age is verified at the time of registration and identity documents may be requested for this purpose
• Information of minors is not knowingly collected
• If a user is found to be a minor, their account is immediately closed and the associated information is deleted
• If guardians have concerns, they may contact [email protected]

jet9 reserves the right to amend or update this privacy policy as needed over time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, registered users will be notified by email or SMS
• Continued use of the platform after changes will be considered acceptance of the new policy

If you do not accept the updated policy, you may request to close your account.

For any questions, comments, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

Our support team is ready to handle your privacy-related requests promptly and with care.